The Solvport Service Commitment

We combined over 60 years of industry experience with feedback from our customers to develop and provide what we believe to be the highest level of service available in the market which includes:

• Expert Technical Field Service
  • Nationwide coverage
  • Professional, experienced, uniformed field service employees
  • Exclusive Solvpro 24 point checklist
• Solview Online Service Call Management and Tracking
  • Online service requests
  • Real-time status of your service calls
  • Paperwork, pictures and details available for every service call
  • Customizable automated e-mail alerts
• 24/7/365 Help Desk Service
  • Certified repair technicians
  • Multi-lingual
  • 90% of all calls answered within 60 seconds
  • 70% of the technical problems resolved over the phone
• Professional Project Management
  • 4D+M (define, design, develop, deploy, manage) project methodology
  • Online project status monitoring
  • Versatile equipment staging
  • Site surveys
• Parts and Supplies
  • ATM consumables for all major makes and models
  • In-house component refurbishment
  • Next day delivery
  • Parts inventory on service vehicles