| | | | | Dispatched Field Technical Services Solvport delivers professional outsourced technical field services for ATMs & Kiosks. We have a network of over 800 field technicians around the United States. This network is there to help customers who have issues that cannot be resolved over the phone, or for those needing to use Solvport directly for field technical services. Recently, we added Solvport employed field technicians in large metropolitan markets throughout the United States. These Solvcities will continue to grow as we hire more field technicians over the next few years in the top fifty metropolitan markets. Our field technicians are able to diagnose, repair, and get customers’ ATMs & Kiosks up and running quickly. This expansive network of technicians helps cut down service costs, and ensures that there is coverage throughout the United States. Currently, Solvport covers approximately 75% of the U.S., which includes most major metropolitan areas. Customers pay a flat fee each time the ATM or Kiosk requires a service call. This service covers labor only. The per-event flat fee invoice creates predictable pricing and eases invoicing to customers. Click here to fill out our simple, easy and fast on-line service request form.
Manage your monthly expenditures Customers who prefer to be on a monthly contract for field technical services can choose Solvport's fixed monthly service contract. A monthly service fee is charged to the customer and Solvport provides all levels of field technical services for off-premise ATMs. There are two pricing matrixs below that show the different rates offered. You choose the level of service you want for your ATM, and we add it to your master service agreement. Eligible ATMs are listed below each matrix. All others will be priced seperately. If you would like to add a monthly service contract to an ATM click here and fill out our on-line contract request form, or you can call us at 1-877-349-4286.
Non-PC Based ATMs:
|
Response Time |
Weekday |
All Week |
Regular Hours 8am-5pm |
All Day 8am-11pm |
Regular Hours 8am-5pm |
All Day 8am-11pm |
| FLM & SLM |
Labor Only |
4 hour |
$82 |
$97 |
$112 |
$127 |
| 8 hour |
$67 |
$82 |
$97 |
$112 |
| 24 hour |
$55 |
$70 |
$85 |
$100 |
| Parts & Labor |
4 hour |
$107 |
$122 |
$137 |
$152 |
| 8 hour |
$92 |
$107 |
$122 |
$137 |
| 24 hour |
$80 |
$95 |
$110 |
$125 |
| * Please note all prices are per month per ATM |
| SLM Only |
Labor Only |
4 hour |
$48 |
$53 |
$58 |
$63 |
| 8 hour |
$36 |
$41 |
$46 |
$51 |
| 24 hour |
$24 |
$29 |
$34 |
$39 |
| Parts & Labor |
4 hour |
$80 |
$85 |
$90 |
$95 |
| 8 hour |
$68 |
$73 |
$78 |
$83 |
| 24 hour |
$50 |
$55 |
$60 |
$65 |
Eligible Non-PC based ATMs:
Tranax: MB1000, MB15XX, MB17XX, MB2001, MB2100, MB2100T, MB2200, MBe4000, NanoCash (labor only)
WRG: Genesis, Vision (labor only), Apollo (labor only), WRG upgrade (labor only)
Triton: 81XX, 91XX, 95XX (labor only), 96XX, 97XX, 9800 (labor only), Mako (labor only)
Tidel: Anycard TD (labor only), Anycard SC (labor only), IS800, IS1000, IS2000, IS6000, 3100, 3400
Hyosung: 1500, 2100
|
PC Based ATMs:
|
Response Time |
Weekday |
All Week |
Regular Hours 8am-5pm |
All Day 8am-11pm |
Regular Hours 8am-5pm |
All Day 8am-11pm |
| FLM & SLM |
Labor Only |
4 hour |
$85 |
$100 |
$115 |
$130 |
| 8 hour |
$70 |
$85 |
$100 |
$115 |
| 24 hour |
$58 |
$72 |
$87 |
$102 |
| Parts & Labor |
4 hour |
$117 |
$132 |
$147 |
$162 |
| 8 hour |
$102 |
$117 |
$132 |
$147 |
| 24 hour |
$90 |
$105 |
$120 |
$135 |
| * Please note all prices are per month per ATM |
| SLM Only |
Labor Only |
4 hour |
$56 |
$61 |
$66 |
$72 |
| 8 hour |
$44 |
$49 |
$54 |
$59 |
| 24 hour |
$32 |
$37 |
$42 |
$47 |
| Parts & Labor |
4 hour |
$88 |
$93 |
$98 |
$103 |
| 8 hour |
$76 |
$81 |
$86 |
$91 |
| 24 hour |
$58 |
$63 |
$68 |
$73 |
Eligible PC based ATMs:
Tranax: MB2500, MBc4000, MBx4000, MBS5000
Triton: RL2000, RT2000, RL5000, RL5000XP, FT5000, FT5000XP, FT7000
Tidel: 3300, 3600, 3700, 3800
Nextran: Comnet (labor only), Xtremo (labor only)
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