PHONE TECHNICAL SUPPORT		SOLVPORT RESPOND INSTALL™ Headache-free equipment installations Solvport will manage all aspects of your installation, including bolt down, programming of the unit and location training. If you need an installation, give us a call at 1-877-349-4286 or click here to fill out our simple, easy and fast on-line service request form.
FIELD SERVICE/INSTALLATIONS
MONITORING
PARTS AND SUPPLIES

Dispatched Field Technical Services
Solvport delivers professional outsourced technical field services for ATMs & Kiosks. We have a network of over 800 field technicians around the United States. This network is there to help customers who have issues that cannot be resolved over the phone, or for those needing to use Solvport directly for field technical services. Recently, we added Solvport employed field technicians in large metropolitan markets throughout the United States. These Solvcities will continue to grow as we hire more field technicians over the next few years in the top fifty metropolitan markets. Our field technicians are able to diagnose, repair, and get customers’ ATMs & Kiosks up and running quickly. This expansive network of technicians helps cut down service costs, and ensures that there is coverage throughout the United States. Currently, Solvport covers approximately 75% of the U.S., which includes most major metropolitan areas. Customers pay a flat fee each time the ATM or Kiosk requires a service call. This service covers labor only. The per-event flat fee invoice creates predictable pricing and eases invoicing to customers. Click here to fill out our simple, easy and fast on-line service request form.

Manage your monthly expenditures
Customers who prefer to be on a monthly contract for field technical services can choose Solvport's fixed monthly service contract. A monthly service fee is charged to the customer and Solvport provides all levels of field technical services for off-premise ATMs. There are two pricing matrixs below that show the different rates offered. You choose the level of service you want for your ATM, and we add it to your master service agreement. Eligible ATMs are listed below each matrix. All others will be priced seperately. If you would like to add a monthly service contract to an ATM click here and fill out our on-line contract request form, or you can call us at 1-877-349-4286.

Non-PC Based ATMs:		Response Time	Weekday		All Week
Non-PC Based ATMs:		Response Time	Regular Hours 8am-5pm	All Day 8am-11pm	Regular Hours 8am-5pm	All Day 8am-11pm
FLM & SLM	Labor Only	4 hour	$82	$97	$112	$127
		8 hour	$67	$82	$97	$112
		24 hour	$55	$70	$85	$100
	Parts & Labor	4 hour	$107	$122	$137	$152
		8 hour	$92	$107	$122	$137
		24 hour	$80	$95	$110	$125
* Please note all prices are per month per ATM
SLM Only	Labor Only	4 hour	$48	$53	$58	$63
		8 hour	$36	$41	$46	$51
		24 hour	$24	$29	$34	$39
	Parts & Labor	4 hour	$80	$85	$90	$95
		8 hour	$68	$73	$78	$83
		24 hour	$50	$55	$60	$65
Eligible Non-PC based ATMs: Tranax: MB1000, MB15XX, MB17XX, MB2001, MB2100, MB2100T, MB2200, MBe4000, NanoCash (labor only) WRG: Genesis, Vision (labor only), Apollo (labor only), WRG upgrade (labor only) Triton: 81XX, 91XX, 95XX (labor only), 96XX, 97XX, 9800 (labor only), Mako (labor only) Tidel: Anycard TD (labor only), Anycard SC (labor only), IS800, IS1000, IS2000, IS6000, 3100, 3400 Hyosung: 1500, 2100

PC Based ATMs:		Response Time	Weekday		All Week
PC Based ATMs:		Response Time	Regular Hours 8am-5pm	All Day 8am-11pm	Regular Hours 8am-5pm	All Day 8am-11pm
FLM & SLM	Labor Only	4 hour	$85	$100	$115	$130
		8 hour	$70	$85	$100	$115
		24 hour	$58	$72	$87	$102
	Parts & Labor	4 hour	$117	$132	$147	$162
		8 hour	$102	$117	$132	$147
		24 hour	$90	$105	$120	$135
* Please note all prices are per month per ATM
SLM Only	Labor Only	4 hour	$56	$61	$66	$72
		8 hour	$44	$49	$54	$59
		24 hour	$32	$37	$42	$47
	Parts & Labor	4 hour	$88	$93	$98	$103
		8 hour	$76	$81	$86	$91
		24 hour	$58	$63	$68	$73
Eligible PC based ATMs: Tranax: MB2500, MBc4000, MBx4000, MBS5000 Triton: RL2000, RT2000, RL5000, RL5000XP, FT5000, FT5000XP, FT7000 Tidel: 3300, 3600, 3700, 3800 Nextran: Comnet (labor only), Xtremo (labor only)